Service
After Sales / Range of Services
Manufacturing high-performance machines is one thing. However for the satisfaction of our customers the quality and reliability of our After-Sales-Service are equally important to us. To assure availability of the machines delivered by us, SmartPac provides Full Service from one hand.
Assessment of failure
- Assessment of disruptions and failures via remote servicing (online diagnosis)
Spare Parts
- Spare Parts support for Smartpac manufacturing parts as well as buy-out parts
Repair and Maintenance
- Emergency repairs, wear and tear repairs, preventive maintenance
- Periodic inspection and maintenance of machines and systems (by arrangement)
- Preparation of needs-oriented spare and wear parts bundles
Service
- System supervision by arranged service intervals (on closing a service arrangement)
- 24 hours on-call-service (on separate agreement)
- Performance of worldwide service interventions
- Format changes respectively system extensions (on separate agreement)
- Education and training of operating personnel
